Launch tomorrow of national helpline for cancer patients
Patients receiving treatment for cancer will soon be able to benefit from a national cancer treatment helpline which launches tomorrow.
The 24-hour national cancer treatment helpline – 0800 917 7711 - will provide a triage assessment to patients who are receiving or have received specific cancer treatment when they feel unwell, ensuring that they access the most appropriate, effective and timely care if their condition is deteriorating.
Patients eligible for the helpline are those who are undergoing certain chemotherapy and radiotherapy treatments. They will be given advice and written information on how to recognise any worsening symptoms and what actions they should take and they will be able to access the helpline for six weeks after their treatment has been completed.
Chrissie Lane, Macmillan consultant nurse for NHS Highland, said: “The introduction of the cancer treatment helpline will provide safe and equitable access to 24 hour support for patients experiencing symptoms associated with current chemotherapy and radiotherapy treatment.
“People with cancer often develop new and acute problems which require an urgent response, either as a consequence of their cancer illness or the treatment itself.
“Patients and carers may be unprepared for such events and uncertain where or when to seek help. By calling the helpline, patients will be assessed by trained call handlers and then either given self care advice or directed to the best possible care services.
“It will allow patients to access appropriate and timely care by healthcare professionals who are familiar with their condition and specific needs. It will also further improve communication between cancer and medical teams.”
