Help the Highlands’ airports reach new heights
Highlands & Islands Airports Ltd (HIAL) has launched a customer feedback survey as it seeks to identify improvements across its 11 airports.
The online questionnaire aims to help HIAL understand how people use its airports and to identify where improvements can be made to the services and facilities provided.
The survey will include questions on the following areas:
Demographics of the people who use HIAL airports such as the areas where they live and their age group;
Flying habits and preferences – including how often they use the airport and which flights they use;
The current customer experience of the services and facilities provided at the airports and any they would like to be introduced;
How people travel to and from the airport and why particular modes of transport are selected.
HIAL airports are located at Barra, Benbecula, Campbeltown, Dundee, Inverness, Islay, Kirkwall, Sumburgh, Stornoway, Tiree and Wick John O’Groats and the survey will run across each location for one month.
The survey will then be repeated later in the year to provide comparable data between quieter and busier times at the airports.
Paper versions of the survey will be made available at each airport for any customer who does not have internet access or wishes to complete a hard copy.
Darren MacLeod, Chief Operating Officer at HIAL, said: “The customer survey is a great opportunity for anyone using our airports to provide us with a better understanding of their experience at our airports.
“The information we will collect will help us to plan the services and facilities we deliver, including any improvements identified, and I would encourage anyone who uses HIAL airports to participate.”
